Refund Policy

At IPTV Smarters, we strive to provide the best experience possible for our customers. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and how to proceed with a refund request.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

• If the service was not delivered as described at the time of purchase.
• If technical issues prevent you from using the service and our support team is unable to resolve the issue.
• If a request is made within 7 days of the purchase date.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the refund request is made after 7 days of the purchase date.
• If the issue is due to user error or device incompatibility.
• If the service was used in violation of our Terms of Service.
• If the service has been used extensively or consumed in significant part.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at ip.televi24@gmail.com with the subject line "Refund Request".
• Provide your order number, the email address used for the purchase, and a detailed description of the issue.
• Our support team will review your request and respond within 3-5 business days.

4. Processing Refunds

Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: ip.televi24@gmail.com
Phone: +212778877513

Thank you for choosing IPTV Smarters. We appreciate your business and are committed to providing you with the best possible service.